Kontaktinformation

GOSEUNG +-×÷

HONGWOO SUNGKA INTERNATIONAL LIMITED

E-mail: support@hwskintl.com

Address: Unit 11, 9/F The cloud No.111, Tung Chau st, Tai Kok Tsui, Kowloon, HONG KONG

🚚 Do you offer free shipping?

Yes, we offer free worldwide shipping on all products. All orders are shipped securely with protective packaging to ensure safe delivery.

⏱ How long does delivery take?

Most orders arrive within 7~14 business days, depending on your country. Once your order ships, you will receive a tracking link to follow the delivery progress in real time.

💳 What payment methods do you accept?

We accept PayPal, Visa, MasterCard, Apple Pay, Google Pay, and other major credit cards. All payments are securely processed with encrypted checkout.

🔄 What is your return policy?

We accept returns within 14 days of delivery. Please contact us before returning any item so our support team can assist you with the return process.

📩 How can I contact you?

You may click here to reach out anytime.

🔥 Are your ceramic products safe and durable?

Yes. All GOSEUNG ceramics are fired between 1280~1350°C, making them highly durable, lead-free, cadmium-free, and food-safe.

📦 What if my item arrives broken?

We fully cover any damage during delivery. Simply email us photos within 48 hours and we will arrange a replacement immediately.

🌍 Do you ship to my country?

Yes. We ship worldwide, including the U.S., Canada, Europe, Middle East, Singapore, Malaysia, Australia, and more.

💼 Will I need to pay customs duties?

Some countries may charge small import duties based on local regulations. If required, your shipping carrier will notify you.

✏️ Can I change or cancel my order?

We can modify or cancel orders within 12 hours of purchase. Please contact us as soon as possible.

🔍 How can I track my order?

Once your order ships, you will receive an email with a tracking link to check your order status anytime.

🧱 What materials do you use?

All pieces are made from refined clay and fired at high temperatures for durability and premium texture.

🍽 Are your items dishwasher or microwave safe?

Most high-temperature ceramics are safe. For gold-rimmed or hand-painted items, we recommend hand-washing only.

🎁 Do you offer gift packaging?

Yes. Most items include protective packaging suitable for gifting. For special requests, feel free to contact us.

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